Pay for tokens, nothing else
No plans, seats or monthly minimums. Buy credit, spend it on requests, and see what each request cost.
How billing works
- Top up
Top up your organization with prepaid credit through our payment partner's checkout.
- One price per model
Each model has one published price per million input tokens and per million output tokens, listed on the models page. That price already includes our fees and the cost of content screening.
- Hold, then charge what was used
When a request starts we place a temporary hold sized for the worst case: the cost of your input, plus the maximum output you allow, plus an estimate of the content-screening cost. When it finishes we charge only the tokens actually used and release the rest of the hold straight away.
- See the exact cost
Every response carries
usage.cost_micro, the exact charge in millionths of a US dollar, and a generation id you can look up in the dashboard or through the API.
Top-up limits
Each top-up is between $20 and $2,000, in whole US dollars. You can top up as often as you need. Depending on your billing country, sales tax or VAT may be added at checkout; it is not deducted from your credit.
Refunds
You can ask for a refund of unused credit within 7 days of the top-up. After 7 days, credit is refunded only where the law requires it. Credit you have already spent on requests is not refundable. Details are in the refund policy.
Sample model prices
Prices in US dollars per 1M tokens, fees included
Billing questions
Anything else: contact us.
Does credit expire? Can I transfer it?
Credit is not a deposit, currency or stored value that can be withdrawn or transferred, and it does not expire.
How do I ask for a refund?
You can ask for a refund of a top-up within 7 days of paying for it. We refund the part of that top-up you have not spent, to the original payment method, through Dodo Payments.
Email support@batchwell.ai from your account address with the date and amount of the top-up. Refunds usually reach you within 5 to 10 business days of approval.
What happens to the hold if a request is interrupted?
Holds show as Held on the dashboard. If a request is interrupted, its hold is still settled or released; none is left open longer than 15 minutes.
I buy from the EU or UK. Do I keep the 14-day withdrawal right?
Consumers in the EU and UK normally have 14 days to withdraw from a purchase of digital content. Because credit becomes usable the moment you pay, checkout asks you to request immediate availability and confirm that you lose that withdrawal right. Our own 7-day refund on unused credit still applies.
Who is the seller on my statement?
Payments are processed by Dodo Payments, which acts as merchant of record and handles invoices and tax. Your statement will show Dodo Payments as the seller.
What happens if I open a payment dispute?
If you open a payment dispute, we freeze the organization's balance until the dispute is resolved. Please contact us first; most billing problems are faster to fix directly.