Who we are
Batchwell is operated by a company registered in India. These terms cover the Batchwell website, dashboard and API. Contact legal@batchwell.ai about these terms.
Eligibility
You must be 18 or older, have legal capacity to agree to these terms, and have authority to act for any organization you represent. You must use Batchwell only for lawful, authorized work as set out in the Acceptable Use Policy, which forms part of these terms.
Accounts and API keys
Keep your password and API keys secure. A key authorizes spending from your organization's credit, and anyone holding it can use that access. We show each key's secret once; revoke a key you think is exposed.
Prepaid credit
Credit pays for API usage at the published price for each model at the time of the request. Credit is not a deposit, currency or stored value that can be withdrawn or transferred, and it does not expire. Refunds follow the refund policy. Payments are processed by Dodo Payments as merchant of record.
Model output
AI output can be wrong, incomplete or unsafe to run. Review it before relying on it, executing code or sharing it. You keep your rights in your inputs. Your use of output is subject to applicable law, third-party rights and the licence of the model that produced it. Every response is marked as AI-generated.
Availability
Models depend on upstream providers and can become unavailable. We may refuse a request before inference when capacity or credit is insufficient. Prices can change for future requests; a change never applies to a request already made.
Suspension
We may suspend keys or accounts to contain abuse, a security incident, a payment dispute or a legal obligation. Where the law allows, we will tell you why.
Liability
We operate the service with reasonable care but do not promise uninterrupted access or error-free output. Nothing in these terms excludes a right or remedy that applicable law does not allow us to exclude.
Changes
Each version carries a date. We will give notice of material changes before they take effect. You accepted version 2026-11-07-draft when you created your account.
Governing law
These terms are governed by the laws of India, without limiting mandatory consumer protections where you live.