Privacy Notice

• Account data: your name, email address, hashed password, organization name, country and business status.
• Billing data: top-up amounts and payment status. Card details are handled by Dodo Payments, not by us.
• Generation metadata for every request: model, provider, token counts, cost, timing, status, error codes and the client IP address.

Prompts and completions are not stored. They pass through our gateway to the model provider and back, and are screened in memory by our content guard.

When the guard blocks a request or response, the flagged content is kept so a person can review it, confirm the decision and, where the law requires, report it. Content involving minors is reported to the authorities.

• Generation metadata is kept for as long as your account exists, so you can audit usage and spend.
• Security and access logs are kept for 180 days, as Indian CERT-In directions require, and may be shared with CERT-In when it lawfully asks.
• Flagged content is kept until review is complete and any legal obligation is met.
• Billing records are kept for as long as tax law requires.

Model providers receive the requests you send, under their own data policies, which the models page lists per model. Dodo Payments receives billing data. Amazon Web Services sends our email. We do not sell personal data.

You can ask to access, correct or delete your personal data, subject to the retention duties above. Write to legal@batchwell.ai.