Refund Policy

You can ask for a refund of a top-up within 7 days of paying for it. We refund the part of that top-up you have not spent, to the original payment method, through Dodo Payments. Credit already used on requests is not refunded.

After 7 days we refund credit only where the law requires it.

At checkout you ask for credit to be available immediately and acknowledge that you lose the statutory 14-day withdrawal right for digital content. The 7-day refund on unused credit above still applies.

Email support@batchwell.ai from your account address with the date and amount of the top-up. Refunds usually reach you within 5 to 10 business days of approval.

If you open a payment dispute, we freeze the organization's balance until the dispute is resolved. Please contact us first; most billing problems are faster to fix directly.